Ókünrín Métà is more than just a fashion brand; it's a celebration of African heritage, innovation, and sustainability. We are committed to creating designs that honor tradition while embracing modernity. Our collections are crafted with purpose, telling stories of culture, craftsmanship, and creativity. At Ókünrín Métà, we push boundaries, empower communities, and make a global impact through fashion.
Refund and Modification Policy
At Ókünrín Métà, we take pride in creating bespoke clothing tailored to each customer's unique preferences. Due to the custom nature of our garments, we have established the following policy regarding refunds, modifications, and cancellations:
1. No Refunds on Custom Orders
All sales are final once production begins. As each piece is custom-made, we do not offer refunds, exchanges, or returns. We encourage customers to carefully review their orders before confirming their purchase.
2. Order Modifications
Customers may request modifications within 24 hours of placing an order. After this period, changes may not be possible as production will have commenced.
3. Production Timeline
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Custom orders take approximately 2-3 weeks to complete, depending on design complexity and material availability.
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Customers will be notified of any delays due to unforeseen circumstances.
4. Customer Responsibilities
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Accurate Measurements: Customers must provide precise measurements. Ókünrín Métà is not responsible for inaccuracies in customer-supplied measurements. Other times, we take measurements for those living in the city of Newcastle Upon Tyne.
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Fabric and Color Variations: Due to the nature of handcrafted textiles, slight variations in color or fabric texture may occur. These differences do not qualify for refunds or modifications.
5. Defective or Incorrect Items
In the unlikely event of a production error on our part, we will work with the customer to resolve the issue. Customers must notify us within 48 hours of receiving their order, providing clear photographs of the issue. We will assess the claim and determine an appropriate resolution, such as alterations or a replacement.
6. Cancellations
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Orders can be canceled within 24 hours of placement for a full refund.
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After 24 hours, cancellations will not be accepted as production processes will have begun.
7. Contact Information
For any inquiries regarding your order, modifications, or concerns, please reach out to our customer support team using our contact page..
By placing an order with Ókünrín Métà, you agree to these terms and conditions. Thank you for choosing us to craft your unique, heritage-inspired fashion.